RETURN & EXCHANGE POLICY

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return or exchange within 7 days of receiving your order.

Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and unworn

• Be in its original condition

• Have all original tags and labels attached

• Be returned with its original packaging, where applicable

• Not have stains, marks, odors, makeup, perfume, or other signs of use

• Not have been washed, altered, damaged, or modified

Items that do not meet these requirements may be refused.

Clothing

Clothing must be unworn, unwashed, and returned with all original tags attached.

Items showing signs of wear, washing, makeup, perfume, deodorant, stains, or alterations may not be accepted.

Shoes

Shoes must be tried on only on a clean indoor surface.

Shoes must be returned in their original condition and packaging. Shoes showing dirt, scratches, creasing caused by wear, or other signs of use may not qualify for a return.

Bags

Bags must be unused and returned in their original condition with tags and packaging included where applicable.

Any damage, stains, scratches, or signs of use may make the item ineligible for return.

Jewelry

For hygiene reasons, certain jewelry items may not be eligible for return.

Earrings, personalized jewelry, body jewelry, and items specifically marked as final sale cannot be returned unless they are defective or incorrect.

Non-Returnable Items

The following items are generally not eligible for return:

• Used or worn products

• Products without original tags

• Damaged products caused by the customer

• Personalized or customized products

• Hygiene-sensitive jewelry

• Clearance or final-sale products

• Gift cards

• Items that have been altered, washed, or modified

Exchanges

Eligible products may be exchanged for another size, color, or available product.

Exchanges are subject to product availability.

If the requested replacement is unavailable, an alternative solution may be offered.

Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect, defective, or damaged before delivery.